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Everything you need to know before we start working together.
What is Paydorax?
PayDorax is an enterprise payment platform that enables organisations to collect, process and reconcile payments across multiple channels. Designed for the public sector, housing providers, trusts and regulated enterprises, our platform combines secure payment technology with powerful automation and integration capabilities.
Which organisations does Paydorax support?
Our solutions are designed for organisations with complex payment requirements, including local authorities, housing associations, registered providers, trusts, healthcare organisations, educational institutions, charities, utilities and enterprise businesses.
Which payment methods do you support?
Paydorax supports a wide range of payment methods, including debit and credit cards, Direct Debit, Open Banking (Pay by Bank), digital wallets, telephone (IVR) payments, contact centre payments, payment links, QR codes, and retail payments through PayPoint and the Post Office.
Can Paydorax integrate with our existing systems?
Yes. PayDorax is built with an API-first architecture and integrates with finance systems, ERP platforms, CRM solutions, housing management systems, revenues and benefits software, identity providers and bespoke business applications.
Do you offer IVR telephone payment services?
Yes. Our PCI-compliant IVR solution enables customers to make secure payments 24 hours a day without speaking to an advisor. We also support agent-assisted payments for contact centres.
Does Paydorax support PayPoint and Post Office payments?
Yes. We can integrate with retail payment networks, enabling customers to make cash or card payments at participating PayPoint and Post Office locations, with automated reconciliation and reporting.
Is Paydorax suitable for high-volume payment processing?
Absolutely. Our platform is designed to support organisations processing thousands to millions of transactions annually, with resilient infrastructure, scalable architecture and enterprise-grade performance.
How does Paydorax improve financial reconciliation?
Unlike traditional payment gateways, PayDorax provides a complete enterprise payment ecosystem. We combine omnichannel payment collection, automated reconciliation, system integration, reporting, governance and managed services into a single platform designed specifically for organisations with complex operational and regulatory requirements.
Why choose Paydorax instead of a standard payment gateway?
Our platform automatically matches incoming payments against customer accounts, reducing manual processing, improving accuracy and providing finance teams with real-time visibility through comprehensive reporting and audit trails.